FAQ
How do I get help with my order?
Please email support@creocards.com for all order related questions.
What's in each HermitCraft TCG S2 Starter Deck?
Each Starter Deck for HermitCraft Series 2 contains 42 cards. Click on "View Starter Deck Contents" on the Game Box product page for a popup of the contents of each individual Starter Deck type.
Note that Starter Decks only contain Standard cards, and do not contain any Holo cards.
However, both the Game Box and the Starter Deck Bundle contain 2 extra Booster Packs, and each Booster Pack contains 1 Holo Hermit guaranteed.
How can I get a Signed Card in HermitCraft TCG S2?
Signed Cards can be found randomly distributed between the Booster Packs, then inserted into the Booster Boxes. We are not selling individually signed cards again at this time.
Are the Cards officially licensed?
Yes absolutely! Each Creator has explictly agreed to be a part of the Pack. We will never use a Creator's name and likeness without their permission.
When does HermitCraft TCG Alter Ego orders ship?
HermitCraft TCG Alter Ego pre-orders are live from July 1 - July 31 2024, and are estimated to ship in January of 2025.
Can I change my shipping address?
Yes! You can change your shipping address as long as the pre-ordered products have not yet been shipped. Please fill out the form on the Contact page with:
- Your email address you used to place the order
- Your Order #
- Your updated address
And we will update this address on your behalf.
What size are the cards?
The cards are a standard 2.5" x 3.5" trading card size, with rounded corners.
Is every Collector's Edition card signed?
Depending on the Product, you may have the option to select "Signed" or "Unsigned". Please select carefully!
Are Collector's Edition cards available in Holographic?
No - Collector's Edition cards are printed in standard material only, not holographic.
What is your Free Shipping policy?
Please see our Shipping Policy page for more information.
Will there by any duty/import fees?
Depending on where you live, there may be an additional import duty fee. Any expenses associated with customs duties are the responsibility of the buyer.
Do you ship to my Country?
We ship to over 50 countries worldwide!
Please see our Shipping Policy page for more information.
Is there a game mechanic associated with these cards?
The Speedrunner Pack cards are purely collectible. You can think of them kind of like baseball cards for Creators!
The HermitCraft TCG does have game mechanics. Full details on how to play are included in the Instructions with the Game Box.
The HermitCraft Collector's Edition cards are meant to be kept as collectibles, as they are permanently sealed into their Protective Slab.
The Jack Pack cards are purely collectible. Will you be able to collect them all?
The MC Championship TCG does have game mechanics. Full details on how to play are included in the Instructions with the Game Box.
What is your Return/Refund policy?
Any pre-order can be cancelled for a 100% refund up to the point at which the order is shipped. This includes the period after the pre-order window closes, but before the product is shipped!
Keep in mind we are charged a fee for each refund so please do not place an order with the intent to refund, as it directly harms our business.
Finally, please note that after the products have shipped, no refunds or returns will be available or accepted. Refunds and Returns are not possible due to the nature of the randomized card packs.
Are Smallishbeans and Skizzleman a part of Alter Ego?
Yes!
Can I buy an individually signed card directly for the Alter Ego pre-order?
No. Signed Cards that are sealed in individual slabs (Collector's Edition cards) will not be returning for the Series 2: Alter Ego release. We have no plans of releasing individual Collector's Edition cards again at this time.
Is there a limit on how many Products you will produce?
No - all pre-orders are unlimited for the length of the pre-order window. Therefore, no need to rush to place your order!
Are HermitCraft TCG Series 2 and Series 1 cards compatible?
Yes! All cards from S1 and S2 are compatible. Also, none of the cards are ‘required’ to play - you can play with all S1 cards, all S2, or some of both!
Why do Signed Collector's Edition cards cost more?
The extra cost for the Collector's Edition card is used for the additional shipping and handling needed for the Creator's to sign the cards.
Will you ever sell HermitCraft TCG S1 cards again?
At this time, we have no plans to print S1 cards again.